We are Hiring

Want to make a difference in our community?

CMS is hiring a Program Coordinator .

Community Mediation Services- Program Coordinator-Job Description

Job Purpose – To coordinate all aspect of the four programs of Community Mediation Services, assist with volunteer development and community awareness. In general the Program Coordinator (PC) will be responsible for CMS cases including, referral management, client intakes, mediator assignments and case management. The PC will also assist the Executive Director in planning, developing and supervising a meaningful volunteer program. He/she may assist with recruiting, orienting, training, placing, supervising, motivating, recognizing and evaluating volunteers, and will also assist with public relations, publicity, and record keeping. The PC is responsible to the executive director. The PC acts as liaison between the organization, stakeholder, volunteer mediators and the clients.  In order to be effective, the PC must be sensitive to the atmosphere surrounding the volunteer program, as well as a nonjudgmental attitude toward clients.

Job Duties:

  • Respond to incoming phone calls and requests for information
  • Responsible for case management from referral to closure
    • Coordinate referrals from Juvenile Court and other sources
    • Schedule and conduct program intakes for all four of CMS programs
    • Determine case appropriateness for mediation based on CMS criteria
    • Assign cases, distribute case information and follow-up on case status with mediators
  • Develop and maintain program-related databases
  • Assist with mediation follow up using mediator and client surveys
  • Assist with mediator training
  • Track and Prepare monthly and quarterly program stats
  • Prepare and disseminate program correspondence
  • Serve as a liaison with court staff
  • Assist in building community relationships and promote agency awareness
  • Assist with volunteer recruitment and training to include: application processes, initial screening eligibility, training and follow-up
  • Serve as a liaison between staff, volunteers and clients as needed and dictated by CMS procedures
  • Ensure continuous, regular communication with volunteers to ensure they are motivated and successful in their participation
  • Collect and maintain volunteer records as needed for funding as established by CMS procedures
  • Establish and maintain relationships with all organizations that donate mediation facilities to CMS
  • Work with the assistant coordinator on her assigned duties to ensure understanding and follow through even as she/he is accountable to the executive director.
  • Assist Executive Director as needed

Qualifications for the Position

 Education and Experience

  • College degree preferred
  • Preference given for mediation, social services or juvenile justice experience but not required
  • Experience managing people in a paid or unpaid position
  • Have managed or worked as a volunteer helpful


Knowledge and Skills

  • Proficiency in word-processing, excel and database management
  • Able to build positive working relationships with others
  • Able to be non- judgmental and to maintain confidentiality
  • Excellent, effective, clear communication skills- both written and oral
  • Excellent coordination and organizational skills
  • Ability to multi-task
  • Able to set priorities, develop a work schedule and monitor and report progress toward goals
  • Able to make decision by assessing the situation for importance, urgency and make clear decision timely and in the best interest of CMS


Working Environment

  • The PC works in a small office environment and requires walking to court located across the street.  But outreach, training, and event activities related to CMS may take the PC to non-standard workplaces such as outreach events, United Way events, trainings, fundraisers etc.
  • This position is 40 hours per week. On occasion position will require planned weekend or evening hours for training or fundraising.


Qualified applicants please send a letter of application stating why you are qualified for this position and your resume to info@cms-tn.org   Background checks are required.


About Community Mediation Services

CMS is a nonprofit organization whose mission is to assist people in finding their own solutions to conflict using mediation. CMS meets its mission by providing mediation services to Anderson County residents through four programs: Teen and Parent Mediation, Attendance Mediation (truancy), Victim Offender Reconciliation Program ( VORP) and Visitation Mediation for never-married parents. CMS is a United Way Agency and an equal opportunity employer (EOE)  www